Platform Features

Everything Your Business Needs

One platform that replaces your CRM, booking system, invoicing tool, review manager, and more. Built for UK trades and service businesses.

Essentials

£249/mo

The essential platform for sole traders. Manage your contacts, bookings, invoices, and reputation from one dashboard.

  • AI Voice Receptionist (24/7)
  • SMS & Email AI Auto-Reply
  • Missed Call Text-Back
  • Google Review Automation
  • Calendar & Online Booking
  • Contact Management & CRM
  • Campaigns (50/mo)
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MOST POPULAR

AI Employee

£449/mo

The full platform with AI Voice. Your 24/7 AI receptionist plus every tool you need to manage and grow your business.

  • Everything in Essentials, plus:
  • WhatsApp Business API
  • WhatsApp AI Auto-Reply
  • Sales Pipeline
  • Stripe Deposit Collection
  • Campaigns (200/mo)
  • 200 SMS + 100 AI mins included
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Growth

£699/mo

The full scale package. Live Chat AI, Social Media Planner, Invoicing, Custom SMTP, and team management for up to 10 seats.

  • Everything in AI Employee, plus:
  • Live Chat AI Widget
  • Social Media Planner
  • Invoicing & Payments
  • Custom SMTP & Email Domain
  • Team Management (10 seats)
  • Campaigns (500/mo)
  • 500 SMS + 300 AI mins included
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The Full Platform

Every Tool Your Business Needs

From the first phone call to the 5-star review — manage your entire customer journey from one dashboard.

AI Voice Receptionist

24/7 AI answers every call with a human-like UK accent. Qualifies leads, books appointments, and sends follow-ups automatically.

Missed Call Text-Back

Instant SMS sent the moment a call goes unanswered. Never lose a hot lead to silence.

Unified Inbox

SMS, WhatsApp, Facebook Messenger, Instagram DM — all conversations in one thread. Reply from one place.

Smart CRM

Full contact database with tags, notes, conversation history, and custom fields. Know every customer.

Calendar & Booking

Online booking page for your website. Customers self-book, you collect Stripe deposits automatically.

Sales Pipeline

Visual drag-and-drop pipeline. Track every deal from prospect to closed-won with deal values and stages.

Invoicing

Create professional invoices, send them to clients, and get paid via Stripe. Track payment status at a glance.

Google Reviews

Auto-request 5-star reviews after every job. AI writes personalised responses to every review for you.

Email & SMS Campaigns

Send targeted email and SMS campaigns to your contact list. Reactivate old customers and nurture leads.

Social Media

Schedule and publish posts to Facebook, Instagram, and Google Business — all from one dashboard.

Usage Analytics

Call logs, costs, and performance dashboards. See how your AI is performing and where leads come from.

Team Management

Invite your team, assign roles, and control permissions. Everyone sees what they need — nothing more.

Automated Alerts & Reminders

Booking confirmations, appointment reminders, owner notifications, and callback alerts — all sent automatically via SMS or email.

Webchat Widget

Embed a live chat widget on your website. Capture leads 24/7 even when you’re on a job — conversations flow straight into your unified inbox.

WhatsApp Business

Two-way WhatsApp messaging through your business number. Impress customers with instant, professional replies from your unified inbox.

Payment Links & Deposits

Send Stripe payment links via SMS or email. Collect deposits at booking to reduce no-shows and protect your time.

Frequently Asked Questions

Yes! Always In is a full web platform you access at your online dashboard. Log in from any device — desktop, tablet, or mobile — and manage your entire business.

For calls — yes. Set up a simple call divert (busy/no answer) on your existing mobile or landline and your customers never need to know anything changed. It's reversible in seconds.

For text messages (SMS & WhatsApp), we use a dedicated platform number. Outbound messages include your business name so customers always know it's you. If they reply, it comes straight into your Inbox. This is a telecom limitation — SMS can't be forwarded the same way calls can.

Not at all. We use the latest voice synthesis technology with local UK accents. Most callers believe they are speaking to a human receptionist.

No long-term contracts. Our plans are month-to-month and you can cancel anytime. No long-term commitments — no credit card required to get started.

Always In is purpose-built for UK trades and service businesses — not a white-label generic CRM. Flat pricing, no per-contact fees, UK phone numbers, and AI voice included. No complex setup.

Ready to Simplify Your Business?

Get in touch today. No commitment, we build it for you.

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